Return Policy
Returns & Exchanges
- We accept items for exchange or return for full store credit within 14 days from the date of receipt.
- Shipping charges are non-refundable, except in cases where an incorrect or damaged item has been sent by us.
- Upon receiving the returned item, PetKit reserves the right to deny a refund or exchange if the product does not meet our return policy requirements.
- Custom orders and Final Sale items are not eligible for return or exchange under any circumstances.
Condition Requirements
- A credit will be issued for the purchase price of the returned or exchanged item, provided that the item is unused, in its original condition, and in its original packaging.
- The original invoice or a copy of the order confirmation must be included with the return.
Shipping Responsibility
- Customers are required to ship return or exchange items using a traceable courier service.
- Return shipping charges and any applicable insurance are the responsibility of the customer, unless the return is due to an incorrect or damaged item.
- The customer is responsible for any shipping charges incurred due to undeliverable or refused packages.
Refunds
- Refunds (where applicable) will be processed to the original method of payment within 2–3 business days after we receive and inspect the returned item.
- Please note that banks or payment providers may take additional time to reflect the refunded amount in your account.
Gift Returns
- Items received as gifts may be exchanged for another item of equal or greater value.
Incorrect or Damaged Items
If you have received an incorrect or damaged item, please contact us at info@petKit.pk or call us at 03440456490. We will issue you a return label to ship the item back and discuss how we can correct the problem.
Contact Us
For return or exchange requests, please contact us at:
Returns Address
PetKit
Shop # 98, C Block, Bank Square Market,
Model Town, Lahore, Pakistan
