Shipping
At PetKit, we aim to deliver your orders quickly, safely, and efficiently. Please read our Shipping Policy below to understand how we process and ship orders.
Shipping Locations
We currently offer shipping across Pakistan. Orders are delivered through trusted third-party courier services.
Order Processing Time
All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Estimated delivery time may vary depending on your location:
- Major cities: 2–4 business days
- Other areas: 3–6 business days
Delivery timelines are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) are calculated at checkout and depend on the delivery location, order size, and weight. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible locations across Pakistan. Please ensure that the provided address and contact details are accurate to avoid delivery issues.
Incorrect or Incomplete Address
PetKit is not responsible for delays or non-delivery due to incorrect or incomplete shipping information provided by the customer. Any additional shipping charges incurred due to address issues will be the responsibility of the customer.
Undeliverable or Refused Packages
If a package is returned to us due to refusal, non-availability, or incorrect address, the customer will be responsible for any additional shipping charges required for re-delivery.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery. Provide your order number and clear images of the package and product so we can assist you promptly.
Tracking Information
Once your order is shipped, tracking details may be shared via SMS or email (where applicable) to help you monitor your shipment.
